mainphpGroupWare - Support: sr #101030, How to delete a Trouble Ticket?

 
 

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sr #101030: How to delete a Trouble Ticket?

Submitter:  Invalid User ID <#8479>
Submitted:  Fri 28 Jun 2002 03:05:52 PM UTC
   
 
Category:  Feature Request Priority:  3 - Low
Severity:  2 - Minor Status:  Wont Do
Privacy:  Public Assigned to:  lpiepho
Open/Closed:  Open Operating System:  None

Fri 26 Mar 2004 08:48:26 PM UTC, comment #2: 

well, the logic behind a tracker like TTS forbids to delete tracker items. They can be closed, marked as invalid or outdated, but they can never be deleted.

so: it works as intended


Dr. Christian Böttger <cboettger>
Tue 10 Feb 2004 06:19:19 AM UTC, comment #1: 

Tickets presently aren't deleted, you just close them.  Adding a ACL option to allow certain users to delete tickets is always an option.  The current TTS badly needs a rewrite, its very sloppy.

Joseph Engo <jengo>
Group administrator
Fri 28 Jun 2002 03:05:52 PM UTC, original submission:  


Hello all!

I can not found how to delete a Trouble Ticket.
Can someone help me?

Thanks in advance...

Invalid User ID <#8479>

 

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Follow 4 latest changes.

Date Changed by Updated Field Previous Value => Replaced by
2004-03-26 cboettger StatusNone Wont Do
2004-02-12 powerstat Assigned toNone lpiepho
2004-02-10 jengo CategoryQuestion - NOT BUG REPORT Feature Request
    Priority5 - Normal 3 - Low

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