helpphpGroupWare - Support: sr #101030, How to delete a Trouble Ticket?


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sr #101030: How to delete a Trouble Ticket?

Submitted by:  Invalid User ID <Invalid User ID>
Submitted on:  Fri 28 Jun 2002 03:05:52 PM UTC  
Category:  Feature Request Priority:  3 - Low
Severity:  2 - Minor Status:  Wont Do
Privacy:  Public Assigned to:  Lars Piepho <lpiepho>
Open/Closed:  Open Operating System:  None

Fri 26 Mar 2004 08:48:26 PM UTC, comment #2:

well, the logic behind a tracker like TTS forbids to delete tracker items. They can be closed, marked as invalid or outdated, but they can never be deleted.

so: it works as intended

Dr. Christian Böttger <cboettger>
Tue 10 Feb 2004 06:19:19 AM UTC, comment #1:

Tickets presently aren't deleted, you just close them. Adding a ACL option to allow certain users to delete tickets is always an option. The current TTS badly needs a rewrite, its very sloppy.

Joseph Engo <jengo>
Project Administrator


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Follow 4 latest changes.

Date Changed by Updated Field Previous Value => Replaced by
2004-03-26 cboettger StatusNone => Wont Do
2004-02-12 powerstat Assigned toNone => lpiepho
2004-02-10 jengo CategoryQuestion - NOT BUG REPORT => Feature Request
    Priority5 - Normal => 3 - Low

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