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sr #109209: did not receive email confirmation on joining

Submitter:  None
Submitted:  Thu 22 Dec 2016 01:56:49 PM UTC
   
 
Category:  Savannah website Priority:  5 - Normal
Severity:  4 - Important Status:  Done
Privacy:  Public Assigned to:  rwp
Originator Email:  -email is unavailable- Operating System:  GNU/Linux
Open/Closed:  Closed
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Fri 23 Dec 2016 12:50:12 AM UTC, comment #3: 

Tom Swan wrote:

> Entering another email address gives me the error: "That username
> already exists. An account associated with that email address has
> already been created." Attempting to log in with my existing
> information gives the error: "Account pending..." followed by that
> same note.


Oh.  Yes.  In the inbetween time...

> I am trapped in limbo it seems.


Yep.

> I received both of your emails without trouble. How do I initiate the
> resend of registration confirmation? Thanks for your help. I have been
> away from my desk -- sorry for the delay responding. --Tom


I have activated your account.  I triggered the lost password action.
The logs say the mail was delivered.  Please follow that and set your
password for it.

That should do it!

Bob Proulx <rwp>
Site Administrator
Thu 22 Dec 2016 07:35:24 PM UTC, comment #2: 

Interestingly enough the last response was accepted by netsolmail.net.  Here is the log.  Perhaps you should just try it again and see if they have fixed their problem or not?

Dec 22 19:34:19 frontend postfix/smtp[15254]: 7A1A285E9F: to=<tom@tomswan.com>, relay=inbound.tomswan.com.netsolmail.net[206.188.198.64]:25, delay=12, delays=0.07/0.03/10/1.7, dsn=2.0.0, status=sent (250 2.0.0 uBMJYHOe091193 Message accepted for delivery)

Bob Proulx <rwp>
Site Administrator
Thu 22 Dec 2016 07:34:07 PM UTC, comment #1: 

Your email server has rejected the confirmation message.  Here is the log information concerning this rejection by your mail server at netsolmail.net.

Dec 22 13:37:37 frontend postfix/smtp[18354]: 84F2285E9F: to=<tom@tomswan.com>, relay=inbound.tomswan.com.netsolmail.net[206.188.198.64]:25, delay=3, delays=0.06/0.01/1.3/1.6, dsn=5.7.1, status=bounced (host inbound.tomswan.com.netsolmail.net[206.188.198.64] said: 554 5.7.1 The message from (<www-data@savannah.gnu.org>) with the subject of (Savannah Account Registration) matches a profile the Internet community may consider spam. Please revise your message before resending. (in reply to end of DATA command))

Please contact your email service provider and report this problem to them for resolution. Obviously the message is not spam and it is being sent to you at your request.

The only suggestion I can offer is to use a different email service provider.  Do you have a different email address that you can use to receive confirmation emails?

I expect that this response message will also be rejected by your email service provider netsolmail.net.  If so I will try to contact you by other means.

Bob Proulx <rwp>
Site Administrator
Thu 22 Dec 2016 01:56:49 PM UTC, original submission:  

I just joined as TomSwan and tom@tomswan.com. After 15 minutes, still have not received a confirming email, and I cannot log it. What's the next step? Can the verification be sent again. I checked my Spam folder. Thanks.

Anonymous

 

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    Follow 4 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2016-12-23 rwp StatusNone Done
        Open/ClosedOpen Closed
    2016-12-22 rwp Assigned toNone rwp
        Carbon-Copy- Added -email is unavailable-

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