mainSavannah Administration - Support: sr #109103, Forgot password not working for me

 
 

sr #109103: Forgot password not working for me

Submitter:  None
Submitted:  Sat 23 Jul 2016 07:50:25 PM UTC
   
 
Category:  Savannah website Priority:  5 - Normal
Severity:  3 - Normal Status:  Done
Privacy:  Public Assigned to:  rwp
Originator Email:  -email is unavailable- Operating System:  GNU/Linux
Open/Closed:  Closed
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Mon 25 Jul 2016 06:14:08 AM UTC, comment #3: 

Very good! Then I will mark this ticket as done and close it.

Happy Hacking! :-)

Bob Proulx <rwp>
Site Administrator
Mon 25 Jul 2016 04:29:11 AM UTC, comment #2: 

Thank Bob,

Thanks for taking care of protecting users identity.

Fortunately enough, after trying some old passwords I had yet in my mind I was able to access my account. I have already updated my email.

Thanks a lot!

Romel Sandoval <romel>
Sun 24 Jul 2016 10:41:28 PM UTC, comment #1: 

Yes the address associated is at lavabit.com and obviously inaccessible now. But this creates a problem for us. How can we protect your identity if any anonymous user can ask us to change the email address of any of the inaccessible email accounts? As a lavabit user I assume you are concerned about this, technically savvy, and will appreciate the problem. We must verify your identity. I am sure you can appreciate this.

I always recommend everyone upload a gpg key to the web site. That way we can verify your identity using it. But it appears that you do not have a gpg key. Neither on the web site nor otherwise.

Fortunately you do have two projects that you should be able to commit to using your registered ssh keys. One of them is a git project. That will be perfect.

The simplest way would be to create a branch on plogger that you should still have access to using your ssh keys. Commit and upload the branch to the web site. No need to do anything to the main master branch. Create an "authme" branch. That will verify that you are you, the owner of the project, and then I can safely change the email address so that you can recover your password. I will remove the authme branch afterward since it will no longer be needed then. But it will be perfect to verify your identity.

Sound good?

Bob Proulx <rwp>
Site Administrator
Sat 23 Jul 2016 07:50:25 PM UTC, original submission:  

Hello,

I forgot my password, and I tried forgot password link, but is not working for me.

My Savannah username is: romel

But I believe my email was set to -email is unavailable- which is not available now, meaning I cannot answer any email sent to that email address.

Could you please update my account email address to -email is unavailable- or reset my password so I can update my email address by myself?

Thanks in advance,
Romel Sandoval

Anonymous

 

(Note: upload size limit is set to 16384 kB, after insertion of the required escape characters.)

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Carbon-Copy List
  • -email is unavailable- added by rwp
  • -email is unavailable- added by rwp (Posted a comment)
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    Follow 5 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2016-07-25 rwp StatusNeed Info Done
        Open/ClosedOpen Closed
    2016-07-24 rwp Carbon-Copy- Added -email is unavailable-
    2016-07-24 rwp StatusNone Need Info
        Assigned toNone rwp

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