helpSavannah Administration - Support: sr #108696, No confirmation email after...


sr #108696: No confirmation email after requesting account

Submitted by:  None
Submitted on:  Sat Dec 6 07:56:22 2014  
Category: Savannah websitePriority: 5 - Normal
Severity: 3 - NormalStatus: None
Assigned to: NoneOriginator Email: -unavailable-
Operating System: NoneOpen/Closed: Open

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Thu Apr 28 22:29:18 2016, comment #11:

Please anyone having problems and reading this bug ticket. Please, please, please include the Savannah username you are trying to register. Because I as a Savannah helper would like to help but you I can't because there is no way to contact you.

Even better than an anonymous ticket posting would be to send an email to < savannah-help-public AT > (human expanded so as not to be removed by the automated email address redactor, fix it before using). You can use your regular email address and we can converse about the problem.

Bob Proulx <rwp>
Site Administrator
Thu Apr 28 14:33:13 2016, comment #10:

I created a account using gmail as well, its about ten hours since I got the point an email is send to you and you have two days to activate the account. I think I could be affected by this problem as well, because the is no possiblity to re-request the confirmation email.

Wed Jul 15 22:38:08 2015, comment #9:

Just made a new account (username genfren) but can't use it because no confirmation email received, not even in the spam folder (I use Gmail).
Oy vey, wanted to post a question in a thread about GNU Octave and Qt5 incompatibility.

Sun Apr 5 20:20:11 2015, comment #8:

It might worth mentioning, that while notifications are now passing with no worry, my registration confirmation email was still classified as spam by GMail®.

Dmitry Alexandrov <dag>
Mon Mar 9 17:56:17 2015, comment #7:

My comment email got marked as Spam too.

Maybe gmail is marking everything from Savannah as spam?

Chris Bainbridge <bain>
Mon Mar 9 17:54:26 2015, comment #6:

Gmail is marking the confirmation emails as Spam:

"! Why is this message in Spam? It's in violation of Google's recommended email sender guidelines. [Learn more]"

"Learn more" is a link to which states:

"To ensure that Gmail can identify you:

Use a consistent IP address to send bulk mail.
Keep valid reverse DNS records for the IP address(es) from which you send mail, pointing to your domain.
Use the same address in the 'From:' header on every bulk mail you send.

We also recommend the following:

Sign messages with DKIM. We do not authenticate messages signed with keys using fewer than 1024 bits.
Publish an SPF record.
Publish a DMARC policy."

Chris Bainbridge <bain>
Fri Dec 12 13:54:13 2014, comment #5:

Hi guys,
I got a similar pb, trying to login with my account "eatdirt" and having lost my passwd, I never received the email supposed to allow resetting it.

I love savannah, but please, please, please, do something to make the login just OK please. It is a madness eachtime I am trying to login...

In the last hour I did:

  1. forgot my login name

1 ok, let's try to open a new account
2 rejected, email address already registered
goto 0


BREAK: my brain magically remembered my login name (Alleluia)

3 fill the resetting password form
4 sleep 600
5 check spam
6 sleep 600
18 Jesus, that's bugged


BREAK: let's report the bug on the Get Support filling form

19 fill the box nicely explaining that I cannot log
20 press enter
21 rejected; please read George Orwell wikipedia website
22 x=1949
32 rejected; please login to actually post a bug on login pb

BREAK: let's try to find out if I have another email address usable

33: yes, an alias to my already used email address
34: open a new account with a login name and email address different
35: let's try to submit that bloody bug report on login pb
36: (don't forget George year book otherwise the box will be erased again)
37 I am praying!!!!!

PS: I just wanted to report a bug for the project freetype2

GOD help me, I am mad now!

chris denice <dirteat>
Sun Dec 7 12:56:15 2014, comment #4:

Many thanks. All working now.

dave rowbotham <thedaver64>
Sat Dec 6 23:38:48 2014, comment #3:

I've manually activated your account, but once you log in, you should request the confirmation email again, in case you ever forget your password.

Caleb Xu <alebcay>
Project Member
Sat Dec 6 15:15:59 2014, comment #2:


The account name should be "thedaver64"

Sat Dec 6 08:45:53 2014, comment #1:

I can't find your account by your email; what was the account name?

Pavel Kharitonov <ineiev>
Site Administrator
Sat Dec 6 07:56:22 2014, original submission:

As it says in the title. I requested an account, which seemed to proceed normally , however after 24 hours I've yet to receive an email into my gmail account.

I've checked the spam folders and believe 24 hours ought to be ample time for an automated service to have worked.

Is there a problem with using gmail accounts? Or should I wait or perhaps try again?



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    Date Changed By Updated Field Previous Value => Replaced By
    Sun Apr 5 15:21:00 2015dagCarbon-Copy-=>Added dag
    Sat Dec 6 08:45:53 2014ineievCategoryProject webpages=>Savannah website

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