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sr #106401: Not receiving follow-up from trackers?

Submitter:  Eric NOULARD <erk>
Submitted:  Wed 11 Jun 2008 05:49:42 AM UTC
   
 
Category:  Savannah trackers - bugs, tasks, etc. Priority:  5 - Normal
Severity:  3 - Normal Status:  Done
Privacy:  Public Assigned to:  Beuc
Operating System:  None Open/Closed:  Closed
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  Spam posted by anonymous
Sun 15 Jun 2008 12:53:11 PM UTC, comment #9: 

I confirm,
the follow-up msg are now properly sent.
Thank you very much.

You were fast at problem solving as usual :=).


Eric NOULARD <erk>
Sun 15 Jun 2008 11:09:54 AM UTC, comment #8: 

E-mails were not RFC822-encoded separately, which causes troubles. This is fixed now (hopefully) :)
http://git.savannah.gnu.org/gitweb/?p=savane-cleanup.git;a=commit;h=ebea3d98a806c644c350feca10732e3bc6d8708b

Can you confirm?

Sylvain Beucler <Beuc>
Sun 15 Jun 2008 10:06:44 AM UTC, comment #7: 

With a local, I get:

To: =?UTF-8?B?RXJpYyBOT1VMQVJEIDxlcmljLm5vdWxhcmRAZ21haWwuY29tPiwgTWF0aMOpIDxtYXRoZUBvbmVjZXJ0LmZyPiwgUk9VU1NFTE9UIDxyb3Vzc2VAY2VydC5mcj4sIENhcmxlIDxjYXJsZUBvbmVyYS5mcj4sIEFkZWxhbnRhZG8gPE1hcnRpbi5BZGVsYW50YWRvQG9uZXJhLmZyPiwg?="r.cuisinier" <raphael.cuisinier@onera.fr>

There's an escapement problem somewhere :)

Sylvain Beucler <Beuc>
Sun 15 Jun 2008 08:39:03 AM UTC, comment #6: 

Hi,

mysql> SELECT email, added_by, comment, date FROM bugs_cc WHERE bug_id=23329;
+-----------------------------+----------+---------+------------+
| email                       | added_by | comment | date       |
+-----------------------------+----------+---------+------------+
| 64274                       |    64274 | -SUB-   | 1211557827 |
| patrice.carle@onera.fr      |    64274 |         | 1211557827 |
-email is unavailable- |    64274 |         | 1211557827 |
|  huynh.nicolas@onera.fr     |    64274 |         | 1211557827 |
| 13631                       |    13631 | -COM-   | 1211624514 |
| 52474                       |    52474 | -UPD-   | 1211802364 |
+-----------------------------+----------+---------+------------+
6 rows in set (0.00 sec)


I'm not very familiar with that part of the code, but I believe Savane expands numerical IDs to e-mails, and handle duplicates before sending the mail.

Sylvain Beucler <Beuc>
Fri 13 Jun 2008 07:29:20 AM UTC, comment #5: 

I don't have a clue either,
the main difference I see regarding this bug is that
the discussion and CC list update did occur before
the bug was assigned to anyone.
Does follow-up mail sent depends on the assigned status?

Could you tell me why some email appears as
numeric value, like 13631 which seems to be
my Savannah account number and adele/jmm/rousse...
appears as "symbolic" values corresponding to valid
savannah account.

May be you could look at another project bug which
does not exhibit the buggy behavior, but has similar
cc list:
https://savannah.nongnu.org/bugs/?23329

What does the database says, for this one?
mysql> select * from bugs_cc where bug_id=23329;

There is another weird thing about this bug which is the fact
that some user I did add as CC (using their Savannah account name) did post comment afterwards and thus appear twice
in the CC list:

Adelantado <adele> ajouté par adele (A posté un commentaire)
Adelantado <adele> ajouté par erk

how Savane does handle duplicates like this?

Eric NOULARD <erk>
Thu 12 Jun 2008 08:43:00 PM UTC, comment #4: 

The log say that a mail was sent to raphael.cuisinier only.

Currently the database says:
mysql> select * from bugs_cc where bug_id=23487;
+-----------+--------+------------+----------+-----------------------------------+------------+
| bug_cc_id | bug_id | email      | added_by | comment                           | date       |
+-----------+--------+------------+----------+-----------------------------------+------------+
|     13944 |  23487 | 40867      |    40867 | -SUB-                             | 1212595066 |
|     14113 |  23487 | rcuisinier |    13631 | Ajout par le nom de user savannah | 1213176108 |
|     13948 |  23487 | 13631      |    13631 | -COM-                             | 1212596986 |
|     13949 |  23487 | adele      |    13631 |                                   | 1212596986 |
|     13950 |  23487 |  jmm       |    13631 |                                   | 1212596986 |
|     13951 |  23487 |  rousse    |    13631 |                                   | 1212596986 |
|     14100 |  23487 | 62929      |    62929 | -COM-                             | 1213101096 |
+-----------+--------+------------+----------+-----------------------------------+------------+
7 rows in set (0.45 sec)

I don't have a clue about this.
We'll probably have to reproduce this issue in a test environment and check exactly what happens (unless the table content gives you an idea?).

Sylvain Beucler <Beuc>
Wed 11 Jun 2008 09:34:16 AM UTC, comment #3: 

After some testing it seems that follow-up messages
are working well for others items but this particular one:
https://savannah.nongnu.org/bugs/index.php?23487

Is it possible that a possibly faulty CC address
makes the sending to other address fail?

I've just update CC list with registered savannah user name
instead of "manually entered e-mail" but follow-up
does not seems to be sent...

I've check with others people included in the CC list
(either automatically or manually) but none of us
are receiving follow-up e-mail for this particular bug.

Would you be able to check why, please?
Did we do something wrong with this tracker item?


Eric NOULARD <erk>
Wed 11 Jun 2008 05:52:43 AM UTC, comment #2: 

This is OK too (sorry for multiple message)
whereas I'm not getting any follow-up from...
https://savannah.nongnu.org/bugs/?23487

Eric NOULARD <erk>
Wed 11 Jun 2008 05:50:49 AM UTC, comment #1: 

I've just receiving my posting here.
I add another comment in order to check for follow-up
posted by me.

Eric NOULARD <erk>
Wed 11 Jun 2008 05:49:42 AM UTC, original submission:  

It seems that I'm not receiving
(all or some) follow-up e-mail coming from bug or patches
tracker for the CERTI project, this is true at least
for this item
https://savannah.nongnu.org/bugs/?23487

Is this a general problem with e-mail or is it
particular to my personal e-mail ?may be?

How can I check that?

Eric NOULARD <erk>

 

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Carbon-Copy List
  • -email is unavailable- added by Beuc (Posted a comment)
  • -email is unavailable- added by erk (Submitted the item)
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    Follow 3 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2008-07-02 Beuc Open/ClosedOpen Closed
    2008-06-15 Beuc StatusNone Done
        Assigned toNone Beuc

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