helpSavannah Administration - Support: sr #109345, How reactivate my old user account?


sr #109345: How reactivate my old user account?

Submitted by:  None
Submitted on:  Fri 30 Jun 2017 04:50:24 PM UTC  
Category:  Savannah website Priority:  5 - Normal
Severity:  3 - Normal Status:  Done
Assigned to:  Bob Proulx <rwp> Originator Email:  -email is unavailable-
Operating System:  None Open/Closed:  Closed

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Thu 02 Nov 2017 01:16:18 AM UTC, comment #2:

I haven't heard back on this ticket so I assume that this worked. Closing the ticket.

Bob Proulx <rwp>
Site AdministratorIn charge of this item.
(Why is this post is considered to be spam? Users may have reported it to be spam or, if it has been recently posted, it may just be waiting for spamchecks to be run.)
Spam content:

I need to reactivate a previously de-activated user.
I have created a new user and changed the user name but she has the same e-mail address.
The new user is accepted but no password e-mail from Salesforce has been generated.

How can i get this user logged on?
Viola <violab>
  Spam posted by bestia
Fri 30 Jun 2017 11:57:59 PM UTC, comment #1:

Mail is being received by your email service provider.

Jun 30 12:35:32 frontend0 postfix/smtp[22233]: 0DA847D9: to=<>,[]:25, delay=1.6, delays=0.04/0.01/1.1/0.51, dsn=2.0.0, status=sent (250 OK) received it, status=sent, 250 OK.

Please check your spam or junk folder for it. It should be there somewhere.

Since we know it is going through please trigger the lost password action again, wait a couple of minutes, then check for new mail in all of the places where mail might be filed.

Please let us know if you find it. Or if you don't find it then we can keep working the problem. I will leave the ticket open waiting for your update.

Bob Proulx <rwp>
Site AdministratorIn charge of this item.
Fri 30 Jun 2017 04:50:24 PM UTC, original submission:

Hello, I was a user on savannah several years in the past with several projets. I migrate some of them to gna! and since gna! is now closed, I want to use my savannah account to update my projets. I can't login with my account, when I submit a password forget form, I don't receive any mail, and I can't create a new account with my email because it says that an account with this mail ( already exists... So how can I use my account ndarnis please?
Thank you very much.
Best regards,



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Carbon-Copy List
  • -email is unavailable- added by violab (Posted a comment)
  • -email is unavailable- added by bestia (Posted a comment)
  • -email is unavailable- added by rwp (Posted a comment)
  • -email is unavailable- added by rwp

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    Follow 5 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2017-11-02 rwp StatusNeed Info => Done
        Open/ClosedOpen => Closed
    2017-06-30 rwp StatusNone => Need Info
        Assigned toNone => rwp
        Carbon-Copy- => Added -email is unavailable-

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