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sr #109483: Cannot confirm account or change password

Submitter:  None
Submitted:  Thu 29 Mar 2018 09:46:15 PM UTC
   
 
Category:  Savannah website Priority:  5 - Normal
Severity:  3 - Normal Status:  None
Privacy:  Public Assigned to:  None
Originator Email:  -email is unavailable- Operating System:  None
Open/Closed:  Closed
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Tue 03 Apr 2018 10:53:24 PM UTC, comment #3: 

Thanks for letting us know! :-)

Bob Proulx <rwp>
Site Administrator
Tue 03 Apr 2018 10:48:03 PM UTC, comment #2: 

Wonderful! I've managed to reset my password, and now I am logged in. Thank you!

Carlo Zancanaro <czan>
Tue 03 Apr 2018 10:36:56 PM UTC, comment #1: 

You were very savvy if you knew to wait three days and the account would expire.  I am not sure why it did not.

Instead of deleting it I activated it. Please use the Lost Password recovery sequence to recover the password for the account.  It will send email to your email address on file.

Let us know if that doesn't work for you.  Actually it is appreciated if you let us know that it works and you are able to get logged in!

Bob Proulx <rwp>
Site Administrator
Thu 29 Mar 2018 09:46:15 PM UTC, original submission:  

I've really got myself into a bind here.

I can't confirm my account, despite receiving the email, because apparently the password I have is incorrect. I can't change my password, because my account is unconfirmed.

I thought that I would be able to solve this problem myself, by waiting for three days until my account was automatically deleted. I tried to register again today and was unable to, because my account is still here.

Could you please manually activate my account, so I can change my password? Or, alternatively, could you delete my account so I can start again?

Anonymous

 

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Carbon-Copy List
  • -email is unavailable- added by czan (Posted a comment)
  • -email is unavailable- added by rwp (Posted a comment)
  • -email is unavailable- added by rwp
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    Date Changed by Updated Field Previous Value => Replaced by
    2018-04-03 rwp Open/ClosedOpen Closed
        Carbon-Copy- Added -email is unavailable-

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