helpSavannah Administration - Support: sr #109345, How reactivate my old user account?

 
 

sr #109345: How reactivate my old user account?

Submitted by:  None
Submitted on:  Fri 30 Jun 2017 04:50:24 PM UTC  
 
Category: Savannah websitePriority: 5 - Normal
Severity: 3 - NormalStatus: Need Info
Assigned to: Bob Proulx <rwp>Originator Email: -unavailable-
Operating System: NoneOpen/Closed: Open

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Tue 19 Sep 2017 07:25:24 PM UTC, comment #2:

Hi, I am a BOX admin in my company, but one of my user has the same issue (account disabled but email cannot be use to create Box account).
Can you assist to completely remove her email, so I can re-create her account.I will write email later
Bestia https://cozzy.org

Anna <bestia>
Fri 30 Jun 2017 11:57:59 PM UTC, comment #1:

Mail is being received by your email service provider.

Jun 30 12:35:32 frontend0 postfix/smtp[22233]: 0DA847D9: to=<ndarnis@free.fr>, relay=mx1.free.fr[212.27.48.7]:25, delay=1.6, delays=0.04/0.01/1.1/0.51, dsn=2.0.0, status=sent (250 OK)

mx1.free.fr received it, status=sent, 250 OK.

Please check your spam or junk folder for it. It should be there somewhere.

Since we know it is going through please trigger the lost password action again, wait a couple of minutes, then check for new mail in all of the places where mail might be filed.

Please let us know if you find it. Or if you don't find it then we can keep working the problem. I will leave the ticket open waiting for your update.

Bob Proulx <rwp>
Site AdministratorIn charge of this item.
Fri 30 Jun 2017 04:50:24 PM UTC, original submission:

Hello, I was a user on savannah several years in the past with several projets. I migrate some of them to gna! and since gna! is now closed, I want to use my savannah account to update my projets. I can't login with my account, when I submit a password forget form, I don't receive any mail, and I can't create a new account with my email because it says that an account with this mail (ndarnis@free.fr) already exists... So how can I use my account ndarnis please?
Thank you very much.
Best regards,

Anonymous

 

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Carbon-Copy List
  • -unavailable- added by bestia (Posted a comment)
  • -unavailable- added by rwp (Posted a comment)
  • -unavailable- added by rwp
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    Follow 3 latest changes.

    Date Changed By Updated Field Previous Value => Replaced By
    Fri 30 Jun 2017 11:57:59 PM UTCrwpStatusNone=>Need Info
      Assigned toNone=>rwp
      Carbon-Copy-=>Added -unavailable-

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