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sr #109126: Password Recovery "Missing Parameters"

Submitter:  None
Submitted:  Mon 29 Aug 2016 03:37:47 PM UTC
   
 
Category:  Savannah website Priority:  5 - Normal
Severity:  3 - Normal Status:  Need Info
Privacy:  Public Assigned to:  rwp
Originator Email:  -email is unavailable- Operating System:  GNU/Linux
Open/Closed:  Closed
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Fri 02 Dec 2016 10:27:24 PM UTC, comment #3: 

Hi Bob, what it took was incognito Chrome.  The url was ok.  Thanks for the help!

Kurt B. Kaiser <kbk>
Fri 14 Oct 2016 06:42:47 PM UTC, comment #2: 

It has been since 2016-08-30 and there has been no response. I assume this is because the problem has been resolved already.  Therefore I am closing the ticket. If this isn't the case please add more information to the ticket or open a new one.

Bob Proulx <rwp>
Site Administrator
Mon 29 Aug 2016 08:51:29 PM UTC, comment #1: 

Hi. The password reset URL will include an identification string at the end.  I think if you are getting missing parameters then that string is missing.  The URL looks similar to this fake one:

  https://savannah.gnu.org/account/lostlogin.php?confirm_hash=w44xdprnqcuddjwgajx1zvva2hswkrrz

The entire string including the part after the ? and the confirm_hash=foo part must all be included in the URL or it will have missing parameters.  In other debuging I have seen that some mailers do not match the entire string and therefore fail to include the parameters.

Try cutting the entire URL and manually pasting it into your web browser.  That should work.

Also some browser plugins cause problems.  Such as trying to convert GET parameters into POST parameters.  If the above does not work then try using a different browser at least for this operation that does not have any plugins.  Or disable all plugins.  Or try the browser private browsing incognito mode without plugins.  That should also work.

I am leaving this ticket open and waiting to hear the good news that you have been able to perform the password reset. :-)

Bob Proulx <rwp>
Site Administrator
Mon 29 Aug 2016 03:37:47 PM UTC, original submission:  

Hello,

User KBK trying to reset PW.  Gets reset email OK.  When using link to enter new PW, gets "Error: missing parameters".  The PW is 12 char from three groups.  Tried GNU/Linux Chromium and Mac Air Firefox. What's up?

Anonymous

 

(Note: upload size limit is set to 16384 kB, after insertion of the required escape characters.)

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    Follow 4 latest changes.

    Date Changed by Updated Field Previous Value => Replaced by
    2016-10-14 rwp Open/ClosedOpen Closed
    2016-08-29 rwp StatusNone Need Info
        Assigned toNone rwp
        Carbon-Copy- Added -email is unavailable-

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