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sr #107049: INVALID.NOREPLY reply address in trackers is counter-intuitive

Submitted by:  Joerg Wunsch <joerg_wunsch>
Submitted on:  Mon 05 Oct 2009 04:23:10 AM UTC  
 
Category: Trackers (bugs, support, tasks...)Priority: 5 - Normal
Severity: 3 - NormalStatus: None
Assigned to: NoneOperating System: None
Open/Closed: Open

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Mon 05 Oct 2009 04:23:10 AM UTC, original submission:

After setting a tracker item to "Need Info", I did not
get any followup from the originator.

When asking again, and telling I eventually have to close
the tracker, I got an insulting response by private email,
indicating that he apparently did write a reply by email,
but his reply got lost due to the "INVALID.NOREPLY" address
that is used as a From address within a tracker.

I suggest adding a "Reply-To" field that is set to the
mailinglist address the tracker is being sent to anyway.

Joerg Wunsch <joerg_wunsch>

 

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